Genie User manual

Software version 5.4.3.0
Last update 2026/02/02

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This is the main lane management window. Lanes are displayed on a grid as squares with rounded corners. Click on a lane icon to select it. If you want to select multiple lanes, click and hold on a lane icon, then move over the other squares. Press CTRL or SHIFT and click on a lane to select multiple lanes that are not consecutive. The selected lane icons are highlighted with a black frame.

If you want to resize grid elements you can click on the cog icon at the top-right of the window and a dropdown will appear:


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Swipe the bar from left to right or viceversa to increase or reduce the size of grid elements. It is also possible to change the preferred number of columns to dispose the lanes grid. Once applied the configuration will be persistent and the next time you come back to this window you will find the same view configuration.

5.1 Icon Symbols

Each lane icon can be different and each graphic has a specific meaning.


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This icon shows that the lane is available for a new game.


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This icon shows that the lane is open and somebody is playing on it in game mode. Inside the number of frames bowled considering all the players and the starting and closing time of the game.

Closing time, in case the duration is variable, is an esteem made by the software considering the average duration of a game (by default 10 minutes and customizable from Preferences > Advanced settings > Bowling parameters > Game duration in minutes) and the number of players.


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This icon shows that the lane is open and somebody is playing on it in time mode. In this case you can see the number of bowlers on the lane, the number of frames bowled considering all the players and the starting and closing time of the game.


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This icon shows that a lane is available, but there is a pending booking. The label shows the start time for the reservation I.E. ‘Mario’, shall start at 11:45pm.


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The link symbol shows that the lanes are used in league mode. The bowlers will bowl a frame on the left lane and the next frame will be played on the right lane of the pair.


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This symbol shows that there is a tournament running on the selected lanes.


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This symbol indicates that the lane is used in fixed duration mode, but credits are finished. In this case bowlers cannot bowl until they buy extra time/games. The message ‘ASK AT THE FRONT DESK TO CONTINUE’ appears on the lane monitor to inform bowlers that they must contact the frontdesk and buy new frames to continue playing.


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This symbol shows that the lane is going to be opened by another operator from another frontdesk.


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This symbol indicates that the current lane is out of service and it is not available for new games.


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This symbol shows that there are communication problems with the lane hardware.

5.1.1 Symbols on the lane icons

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This symbol shows that the lane is in game mode, so when bowlers go to pay, the system will count the number of played games to calculate the final amount.


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This symbol shows that the lane is in time mode, so when bowlers go to pay the system will count the minutes played to calculate the final amount.


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This symbol shows that the lane is in pre-paid mode, so players must pay the final amount before they start to bowl.


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This symbol shows that on the current lane a tournament is being played.


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This symbol indicates that the glow light is "on" on the current lane. This feature must be supported by the lane hardware.


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This symbol indicates that two lanes are linked together. This means that on the lane a game is being played in league mode or that a tournament turn is being played.


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This symbol indicates the number of played frames played on the selected lane.


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This symbol indicates the number of players that are playing on the selected lane.

5.2 Available Options

At the bottom of the window you can find a group of buttons that can be used to perform operations on the selected lane(s). The visibility of buttons and functions depends on the ‘state’ of the selected lanes: if a button or a function are disabled, it means that the system has determined that the function can not be used on the selected lanes.

5.2.1 Pinsetter commands

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With this list of actions it is possible to send commands to the pinsetter machine of the selected lane(s).

The machine behaviour depends on the type of the installed machine. Not all the commands are supported by all the machines.

!!!NOTE!!! It is VERY important to be sure that nobody is working or is close to the pinsetters before any command is sent to a lane.

5.2.2 Standard features

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5.2.3 Special features

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5.3 Open a New Game

To open a new game from the Lane management screen, select one or more lanes and click the Open button: the Open a new game screen will open and allow to configure and start a new bowling game.


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5.3.1 Game customizations

The first row of this screen contains some controls to configure the game options.


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In order from left to right we can see:

5.3.2 Players and lanes configuration

Below the game customization row you can find the players list. The players rows are grouped by lanes so that at the top of each group there is a lane row. You can customize the columns to be shown by clicking on the cog icon on the top right section of the screen:


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Click on the checkboxes to show or hide the relative column.

Columns on the lane rows are respectively:

The controls in a player row are respectively:

Note that if multiple players are selected, by mean of the selection checkboxes on the left, the changes made to one player are also applied to all the others. There may be some exceptions when the propagation doesn’t make sense, for example for the player’s name.

5.3.3 Adding bowlers using the magnetic membership cards

If you swipe the magnetic card assigned to one or more bowlers, then you will see a window with the list of the bowlers to whom the card has been assigned. Click on the (+) key next to the bowlers you want to add. Any card can be assigned to one or more customers. This way bowlers are automatically added to the game.

5.3.4 Available actions

At the bottom of the window you can find some actions that you can perform on the game that you are currently opening.


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5.4 Modify Game

If you want to modify an existing game you need to access the Modify game screen, and you can do it in two ways:


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This window allows you to modify a bowling game that has been already started and add or remove players from the list.

The lanes rows in this screen are very similar to those seen in the opening of the games and the controls allows you to modify the number of frames or the number of game minutes. Note that there are some differences:

Also the players rows are very similar to those in the game definition, the most of the options can be changed and it is possible to edit the number of the purchased frames in ’by game’ mode.

5.4.1 Player status

For each bowler you can set the status by clicking the button on the right of each player’s row.


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5.4.2 Adding frames and time to the game

To add frames to a game in ’by game’ mode, use the Frames controls group: the frames set will be added to each player in the lane in the Frames purchased edit box. If you want to assign a different number of frames to one or more players, it is possible to edit the specific amount in the player row: this way the frames controls group will detect the different amounts and the number of frames will be grayed. It is also possible to add players and assign them frames. Instead of removing players, which is not allowed by the system, it is possible to set them as ’Not active’ changing their status, that is pressing the ’Player status’ button and choosing ’Exclude player’ from the popup. When a player is set as ’Not active’ the remaining frames are divided between the other players. Removing frames is not allowed.

To add time to a game in ’by time’ mode, use the Minutes controls group: the time to set will be added to each player in the lane in the Minutes purchased box. It is also possible to add players and assign them time: in this case all the time added is set to be payed by the last players added. Instead of removing players, which is not allowed by the system, it is possible to set them as ’Not active’ changing their status, that is pressing the ’Player status’ button and choosing ’Exclude player’ from the popup. When a player is set as ’Not active’ the remaining time is divided between the other players. Removing time is not allowed.

5.4.3 Available actions

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In the action bar at the bottom of the window you can find some buttons that allow to modify the current game:

5.5 Game Details

This window is shown by selecting a lane with an open game and pressing the Details button from the "Lane management" window. It allows you to view all the details of the current game without entering in "edit mode".

Note that entering the edit mode will freeze the current game, so the ’Details’ window is very useful if you want to collect some information or perform other operations without freezing the game.


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5.5.1 Available Actions

On the bottom bar of the screen you have some action buttons:

At the top right section of the window you can see an additional icon left to the "cog" icon that allows you to refresh the data of the current window:


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5.6 Game Settings

From the "Lane management" window, select a lane and click on the Game settings button located at the bottom. You will be redirected to the relative window:


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This window allows you to modify the game settings for the current game. The settings are organized into sections:

  1. Score appearance

  2. More settings

  3. Console features

5.6.1 Score Appearance

This section allows you to change the appearance of the score grids and the graphics on the score viewer.

5.6.2 More Settings

It allows you to define other settings related to the visualization on lane monitors.

5.6.3 Console features

Console features allow players to directly customize the aspect of the score viewer and/or perform some actions. You can customize what a player can and can not do within the console by settings the following parameters:

5.6.4 Special settings

These settings are normally hidden and you can view them by clicking on ‘Game settings’ button from the ‘Lane management’ window while pressing CTRL key.

5.6.5 Graphic Theme Selection

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This window allows you to select the graphic theme to use on the lane monitors when the lanes are opened. The same theme will be used on the bowlers’ console, if available. The graphic themes are divided into groups and you can view all the themes and groups by scrolling the window. Click on a theme to select it.

You can also click the Select a random graphic theme button at the bottom right of the window and it allows the computer to select random theme for you.

The Evaluate themes button, at the bottom left of the window, allows you to instruct the computer to use more often some themes instead of other themes. When you click on the button a line of stars appears under each theme.


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Click on the stars to set your preference for themes: more stars mean that more often the system will use the selected theme:

You can decide to check/uncheck the whole theme and if unchecked it will not be shown on the scoreviewer and the console.

The Preferences reset button will set the stars to the factory default value (3 stars for all the themes).

The Apply button confirms the changes and closes the window.

The Cancel button closes the window without saving the changes.

5.6.6 Apply changes

Once you are done with changes you can apply or discard them by clicking the two buttons on the bottom right section of the window:

On the bottom left section of the window you can find the Set these parameters as default button. By clicking this option you will set the current parameters as default game settings for all other new games.

5.7 Game score

Pressing the Score button in the actions bar at the bottom of the Lane management screen, it is possible to access the Game score window that allows you to make score corrections of an existing bowling game. It displays the current scores, frame by frame, and contains a number of options and command buttons.


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5.7.1 Score Filters

At the top of the window you can select some options to filter the current score view:

5.7.2 Functions

Using the buttons in the action bar at the bottom, it is possible to perform some operations:

5.7.3 Score correction

To correct a score click on a frame.


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The score correction window will appear and show the score grid with the frame to be corrected highlighted in light blue.

Under the score grid you can find the score panels used to correct the selected frame.

It is possible to correct the scores in 2 ways, a quick method using numbers and a slow but more accurate method using pins. The Display pin deck control allows to switch between the two methods.

Correction using numbers

This is the fastest of the 2 methods (see the picture above). The frame can be corrected by 2 small numeric keypads (3 keypads for the 10th frame correction), one for the 1st and one for the 2nd shot. To correct the score simply click on the number of pins for each ball.

The No shot button allows you to delete the frame so that it can be played again.

After editing the frames, click on the Apply button or discard by clicking on the Cancel button.

Correction using pins


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This second method requires that the scores is corrected using the pins knocked down or standing. The frame is divided into 2 pin decks (3 for the 10th frame correction), one for the 1st and one for the 2nd shot. To correct a score, click on the pins to toggle whether they are still standing or knocked down. To enable a shot select the Throw checkbox of the shot.

The Foul option is used to report a foul for a throw.

Other correction functions

On the bottom bar you can find a set of correction functions that you can apply to the frame or to the game:

Warning! During the score correction process, when one or more frames are deleted, the system will ask for an explanation, which will be recorded and displayed in the operator reports.

5.8 Move Players

From the Lane management window, select a game and click the Move players button at the bottom of the window.


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This window allows you to move players from a lane to another. On the left side you can find the players of the source lane and on the right players from the destination lane. Simply drag and drop players’ items from left to right or right to left to change the lane the player belongs to. Each lane shows the status and the payment mode (prepaid/postpaid, by game/by time).

It is possible to transfer players between the games that have the same status. It is not allowed to move a player from a postpaid to a prepaid game. It is possible to move players on a closed lane and in this case the lane will be automatically opened. When all the players are moved to another lane, the lane without players will be automatically closed.

Once you are done with the modifications simply click on the Apply button to confirm the changes or click on the Cancel button to discard them.

5.9 Extend game

From the Lane management window, select one or more games and click the Extend game button at the bottom of the window.


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This panel allows you to extend the game on the selected lanes either by game or by time.

In the first case, you can add frames or entire games, otherwise you can decide how may minutes to add.